Refund & cancellation policy

1. In short

Flow2Code is free to use without paying. Paid plans don't renew by themselves, so there's never a charge you didn't choose. If something goes wrong with a payment, email hello@flow2code.app and we'll sort it out.

2. What you pay for

Pro for students: paid monthly or yearly. It runs from the day you pay (or from the end of the time you have left, if you renew early) for one month or one year.

Education for schools, colleges and institutes: a yearly licence for each student, bought by an admin of the institution. Licences added part-way through the year end with the others and cost only the days left. Teachers and admins don't need a licence.

Free trial: the one-time Pro trial takes no payment, so there is nothing to refund or cancel. It simply ends.

3. Cancelling

Plans don't renew automatically, so you don't need to cancel to avoid being charged again. When the time you paid for ends, your account goes back to the Free plan.

Nothing you made is deleted when a plan ends. On Free you can save up to 5 programs in your account, and you can download any program at any time with ▾ → Download Program File.

For an institution, when its licences end, its students and teachers stay in it, but it can't add new people until it buys licences again.

4. Refunds for Pro

[If you're not happy with Pro, ask for a refund within 7 days of paying and we'll refund it in full.] After that, the plan isn't refundable, but it keeps working until the end of the time you paid for.

Renewing early adds to the time you have left; [a refund of an early renewal covers only the added time].

5. Refunds for Education licences

[An institution can ask for a full refund within 14 days of a first purchase or a renewal, as long as the licences haven't been used by students yet.]

[After that, licences aren't refundable for the rest of the year, but they keep working until they end.] Unused licences can't be exchanged for money, and licences already given to students can't be refunded.

Buying the wrong number of licences? Contact us before your students start, and we'll put it right.

6. When we can't refund

We may refuse a refund for an account closed for misusing the site (see the Terms of use), or for repeated requests that look like misuse of this policy. [Add any other cases you need.]

7. If it's our mistake

If you were charged twice, charged the wrong amount, or paid for something that didn't work because of a fault on our side, we'll refund the difference or the whole payment, whenever you ask.

8. How to ask for a refund

Email hello@flow2code.app from the email address of your account, with the date of the payment and, for Education, the name of your institution. Only the person who paid, or an admin of the institution, can ask.

We'll reply within [3] working days. An approved refund goes back to the way you paid, through our payment provider, usually within [5–7] working days; your bank may take longer to show it.

9. Changes to this policy

If we change this policy, we'll update this page and the date at the top. A change never affects a payment made before it.

10. Contact us

Questions about a payment or this policy? Email hello@flow2code.app.